Privacy

This notice covers the Vanguard Automation (Jordon Allen) missed-call text service and its demo request form.

Message frequency varies. Automatic missed-call links are limited to one per rolling 24 hours. Your requested BOOK replies and enrollment/help/opt-out messages are separate. Message and data rates may apply. Consent is not a condition of purchase.

Information used by this service

• Calls: caller phone number, provider call identifiers, timestamps, call status and whether staff accepted. This app does not record call audio.
• Texts: phone numbers, up to the first 1,600 characters of incoming messages preserved as received, message identifiers, outbound text content, delivery status and errors. The operator can review unexpected replies and stop requests. Communications providers may retain the full messages.
• Preferences: enrollment notices and replies, consent timestamps, and opt-out, review-hold or restart records.
• Demo requests: name, phone number, preferred day and time window, a request reference, creation time and pending request status. Use test details and do not submit sensitive information.

How information is used

We use this information to route calls, respond to requested texts, check enrollment, honor opt-outs, limit duplicate or excessive requests, review demo requests and troubleshoot delivery. The demo form neither enrolls you in texts nor confirms an appointment.

Service providers and sharing

Cloudflare hosts the app and stores its records. Twilio and telecommunications carriers process calls, texts and delivery information. The business operator can review service records. A separate booking service, if linked, handles information you submit there under its own policies.

We do not sell phone numbers or SMS consent records, or share them with third parties for their own marketing. Service providers process information to operate this service. Provider logs, backups and retention are separate from the app's database cleanup.

How long records remain

The app is configured to remove demo requests older than seven days, and call records, missed-call decisions, completed inbound-message records and outbound-message records older than 90 days, when scheduled cleanup runs successfully. Deletion at an exact time is not guaranteed; interrupted processing or cleanup can leave records longer.

Enrollment challenges expire after 15 minutes. Missed-call enrollment eligibility expires after 180 days, but consent evidence, contact preferences and opt-out records are not automatically deleted at that point. The app retains those records to document permission and honor your choices; it has no automatic deletion schedule for them. Contact support about retention or deletion. Unfinished inbound-message records are retained for recovery and review.

Your choices

You can text STOP to end messaging. Email jordon@vanguardsoftwarelabs.com to ask about your information or request access, correction or deletion. We may need to verify that the request concerns your number. A minimal suppression record may need to remain so an opt-out is still honored.

This app adds no advertising trackers, analytics scripts or browser cookies. Hosting and communications providers may process technical connection information to deliver and protect the service.